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Features and Benefits of Online Booking solution for Business

  • By Hidden Brains
  • July 7, 2020

Features and Benefits of Online Booking solution for Business

Digital world has changed our preferences, and offers us an opportunity to make our lives hassle free. In the contemporary world, online booking solutions have turned as a trend. Those days are gone when people used to stand in the long lines, and used to wait for their turn to get their desirable service.

Now, with online booking software, entities can offer an opportunity to their customers to experience the easiest way to book their services on the fingertips. However, it helps to satisfy customers and turn their process into faster and more efficient as users can preview their desirable services and have other related information. It allows them to book the services online without facing any challenges. With this innovative high tech solution, organisations can meet with the modern trends.

What is an Online Booking Software?

Online booking software has turned into a must have solution for businesses. It offers an opportunity to book the service efficiently and hassle free. Along with this, large enterprises can also streamline their processes in an accurate manner.

Advanced online booking ticket system brings the whole booking process online, in which customers can book the tickets easily and have full information including date and timing, and all other details. It helps to reduce the workload and exclude the chances of the errors of manual entry. 

Growth of Online Booking Solution 

According to the Market Study Report, “As per credible projections, SerDes market is presumed to expand with a CAGR of 9.3% between 2020 and 2025, hence amassing USD 707.4 million by the year 2025.

Undoubtedly, the online booking software market is rapidly increasing. But here again the question arises why? 

Let’s know the benefits of online booking software, why mid to large enterprises should opt for this solution. 

Benefits of Online Booking Solutions

Benefits of Online Booking solution

1. Overcome Geographical barriers

To book the tickets for any event or program, it is not important that a person should be based in the same region. Even now there are big events held on the international level, which people prefer to attend from different countries or cities. For them, they can book their tickets in advance rather than facing hurdles at the last moments. With online booking solutions, organisations can offer an opportunity to their customers to book the tickets online from across the globe.

However, even now different services or to target audiences are not limited. Companies can increase their reach at a wider and international level.

2. Easy Booking System

Online booking software delivers an easy booking process to the customers. It helps to overcome the traditional challenges, by delivering the secure and hassle free booking system.

However, now with only a few clicks on their smartphones, from anywhere in the world and at any time, users can have the information as well as opt for the services. With online booking software, organisations can deliver an easy to use and convenient booking process with minimal clicks.

3. Secure Payments

Users can pay for their services at the same time while booking the tickets. They can opt for different payment methods including credit, debit, and third party platform payment methods. Hence, this makes the booking payment process hassle free.

4. Exclude Brokers

This is the major benefit of online booking software, it excludes the brokers and commission based agents from the process. Customers can directly and easily deal with the organisations, which helps to streamline the process without paying any extra commissions to the agents. It helps to save a huge amount of the customers also.

There are many benefits of integrating online booking solutions into the process but on the same hand, it is important to have the essential features. If there are not proper features integrated, you will not be able to leverage the benefits of the online booking system. Let’s have a look at the features in online booking software that you can’t afford to miss out.

5. Saves Time

By opting online booking, customers can save their huge time. With mobile app development services, entities can offer their customers an opportunity to book their services conveniently. However, with smartphones, users can book their tickets online on their fingertips.  They aren’t required to visit the particular destinations or wait in long lines or on calls. 

6. Book at any time

With this software, customers are not bound with any time limit. They can opt for the online booking service at any time by using their smartphones. They can book tickets at any time of the day and night as per their schedule. 

7. Online Payment

In our hectic lives, users prefer to opt for the secure and hassle free online payments rather than facing the complex payment process. They are required to pay with a few simple clicks on their mobile phones. Online booking platforms offer an opportunity to pay service bills in a hassle free manner with E-wallets or third party preferable payment platforms including Paypal and Amazon wallet. 

8. 24*7 Services

This is one of the major benefits of online booking solutions for the entities. It offers an opportunity to provide services for 24*7 to the customers.  Entities don’t have to work with the clock, with advanced software, they can offer their services for day and night. 

9. International Level

By integrating advanced software, you also exclude your region barriers.Enterprises can also target the customers on the international level. They are bonded with the limited geographical region. It helps them to introduce their services to the wider audiences, which helps to increase their profit. 

10. Increase Productivity

Online software helps you to increase your employees productivity. Now, you don’t have to hire resources for the daily or management purpose. With online booking advanced features, you can utilise the human power in an effective  working process. It also helps to  save a huge amount. 

11. Advanced Management

Now this is the major benefit that attracts enterprises toward it. Advanced software acts as a human and reduces the chances of errors. It helps to manage the details of customers, avoid double bookings, and support automated E- mails. 

Related Post: Cost to Build Booking App

Must Have Features in the Online Booking Software

1. Calendar Integration

Integrate visual calendar into your solution it will help your users to match their availability with your event. This makes the booking process easier and faster. It helps to directly book the ticket without consuming much time. With a visual calendar, they can match the date and timings easily as per their daily schedule. However, this feature helps to plan easily for the event.

2. Minimal Click Booking

Try to design the online booking software in such a way that users can reach to the last action to book the ticket with only minimal clicks. Those days are gone, when users used to enjoy exploring different phases of online booking, now they prefer for the quick process.

3. Multiple Payment Option

Now, online payment has become more advanced and secure. There are a number of ways to pay the bills. However, now online payments are not only confined till credit and debit cards. Users can pay their bills online with different payment methods. However, there are other convenient ways such as Paypal and Amazon pay which helps to easy and securely check out.

4. Language and Currency

With an online platform, you can target countries all over the world. Design your booking software, in such a way that it should support multiple languages, users can have the related information in their preferred easy to understand language. It helps to exclude the communication. Along with this, entities have different currencies, they should be allowed to pay bills in their own currency. Accept payments in different currencies, include the option to pay bills in different currencies.

5. Email Automation

To confirm bookings and services, it is important to send confirmation mails to the customers. Opt for the Email automation feature, it will allow you to send mails automatically to the users on the same time, who have confirmed the services. It will help you to save the huge time of your business and streamline the process in an effective manner.

6. Discounts and Rewards

Engage your customers for a long run with you, by offering them different discount and reward strategies. By different strategies, you can offer rewards and discounts on the deals.

Related Post: How to Build an On-Demand Delivery App in Low Cost?

Additional Features – Can’t afford to miss out! 

  • Integrate Customise forms
  • Book Button 
  • Automated emails
  • Live chat 
  • Provide Support 
  • Integrate social media platforms 
  • External calendar sync
  • Mobile friendly 
  • Support  Multiple Languages
  • Cancellation service
  • User friendly

Panel of Online Booking Software

User Panel

  • Registration and login – With registration, users can register themselves with essential details. 
  • Able to Select the time and date – Customers can book their tickets as per their preferred time and date. 
  • Verify with the calendar dates –  Verify the dates with the calendar, it turns the process easier for them. 
  • Live Chat with team – Customers can have direct contact with the team and resolve queries. 
  • Online Payment – They can pay online for the services. 

Admin Panel

  • Data Management – Admin panel manages the full data in an accurate manner. 
  • Manage customer support – Helps to sort out the queries of the customers. Earnings Management – Proper earning management and keep records also. 
  • Ticket Management – It manages the ticket system of several customers. 
  • Notification to system administrators – Send alert or reminders to the team.


There is high demand for online booking solutions in the market. It helps to streamline the process as ever before. It offers several benefits to the organisations and customers both. But it is really important to have all the features in it. The above all features help to meet with user demand.

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